Customer Services

Contact us:

From a landline or on a mobile phone please dial 0808 144 3710
E-mail us at custserv@trustphonecard.co.uk
Opening Hours: 9am-5pm Mon to Fri

We’ve also provided a list of Frequently Asked Questions
 
What is the difference between the 0800 access number and the 0207 number?
Some Trusts have arranged a short ‘access code’ number for ease of use with the Trust Phonecard, which
is actually a coded 0800 number. This short code will be displayed on posters around the Trust
accommodation if available. The 0207 access number will work on any other phone (eg your mobile or
telephone at home).
Please note that calls made using the 0800 / short number are 2 pence per minute more expensive than the
0207 number,however only the 0800 numbers are freephone (from a landline).

How many credit cards can I use on my account?
You can use a Visa or Mastercard credit card. You can use Switch and Delta debit cards.
Please note that we can only take payments from Electron cards over the internet through our secure site.

Which credit/debit cards can I use on my account?
You can use a Visa or Mastercard credit card. You can also use Switch and Delta debit cards.

Do I need to bring my own phone?
No, a phone will be provided for you in your bedroom.

I’m having problems recharging?
You can now recharge your card on line which you may find easier. Click Here to set up an account.

What are your customer services hours?
Our customer services are available Monday to Friday 9am to 5pm. If you are phoning outside of these hours, please leave a message and we will return your call within 1 working day (excluding Christmas Day)

What do I do if I have lost my card or forget my account number?
Call Customer Services on 0808 144 3710

What do I do if I have a problem with my phone?
You will need to report the problem to your accommodation manager.